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Evil Jim

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11:10 am: Warning! Warning!
NEVER DO BUSINESS WITH COLUMBIA HOUSE

Never give them your address, phone number, e-mail address, time of day and for gods' sake DO NOT GIVE THEM YOUR CREDIT CARD NUMBER.

I just got off the phone with a rep to cancel my account AGAIN. In late September Columbia House, the CD, DVD, etc. distributor somehow got a hold of my personal information and began sending me DVDs, making two unauthorized deductions from my credit card. I immediately called them to cancel my account and they sent return postage to take the package back and have my card reimbursed. Problem solved, right?

Wrong.

I called my credit card company shortly thereafter to inform them of this and possibly arrange to forbid Columbia House from making further transactions. The latter was not possible and when the representative reviewed my account he found they had already made ANOTHER deduction. He urged me to cancel my card and I did. They have since sent me documentation to complete so they can confront Columbia House with FRAUD.

The package from Columbia House arrived last week and I called them today (all the toll-free customer service numbers on their website, by the way, are no longer in service) to cancel the account. More return postage is forthcoming.

Consider yourself warned.

Colin, any input/advice, please?

- E V I L O U T -

Current Mood: pissed offpissed off

Comments

[User Picture]
From:nothingbutcards
Date:November 4th, 2004 03:29 pm (UTC)
(Link)
Ick. I am curious, however, isn't there some kind of minimum subscription? Maybe there is some conflict in the system regarding this. That sucks, regardless.
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