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Evil Jim

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11:10 am: Warning! Warning!
NEVER DO BUSINESS WITH COLUMBIA HOUSE

Never give them your address, phone number, e-mail address, time of day and for gods' sake DO NOT GIVE THEM YOUR CREDIT CARD NUMBER.

I just got off the phone with a rep to cancel my account AGAIN. In late September Columbia House, the CD, DVD, etc. distributor somehow got a hold of my personal information and began sending me DVDs, making two unauthorized deductions from my credit card. I immediately called them to cancel my account and they sent return postage to take the package back and have my card reimbursed. Problem solved, right?

Wrong.

I called my credit card company shortly thereafter to inform them of this and possibly arrange to forbid Columbia House from making further transactions. The latter was not possible and when the representative reviewed my account he found they had already made ANOTHER deduction. He urged me to cancel my card and I did. They have since sent me documentation to complete so they can confront Columbia House with FRAUD.

The package from Columbia House arrived last week and I called them today (all the toll-free customer service numbers on their website, by the way, are no longer in service) to cancel the account. More return postage is forthcoming.

Consider yourself warned.

Colin, any input/advice, please?

- E V I L O U T -

Current Mood: pissed offpissed off

Comments

[User Picture]
From:sacredspud
Date:November 4th, 2004 09:54 am (UTC)
(Link)
Wow. That sucks, and does not sound unfamiliar.

Here are my suggestions:

1. Keep a record of when you've spoken with Columbia House and with your bank about this problem. If you have a list of specific dates, that would be very helpful in a dispute though not absolutely necessary.

2. Keep any documentation you have relating to these charges, especially if you have something that acknowledges that you'll be receiving a credit.

3. See if they've credited your account yet. If not, check again 30 days after you've sent the DVDs back. You can dispute these transactions up to 120 days after the appear on your account, but they are granted 30 days to process a credit.

4. When you're filling out that documentation from your bank, be sure to be as specific as you can with dates. Didn't you have a subscription with Columbia House at one time which you cancelled? Mention that too. I was also under the impression that it was some time ago, so I assume that you don't know the exact date. Just listing the year it happened would be fine.

5. Anything you can provide to your bank that would document your cancellation or the return of the merchandise would be helpful.

Hopefully these suggestions help. Let me know how the situation progresses though, and if you have any other questions, don't hesitate to ask. I hope it all works out.
[User Picture]
From:nothingbutcards
Date:November 4th, 2004 03:29 pm (UTC)
(Link)
Ick. I am curious, however, isn't there some kind of minimum subscription? Maybe there is some conflict in the system regarding this. That sucks, regardless.
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